Frequently Asked Questions
Who should I call if I have questions about the construction or service at my house?
Your primary contact is Duvanco Homes’ head office at 613-966-4499.
Can I personalize my new home?
Absolutely. In addition to choosing a floor plan and exterior finishes there are a number of upgrade options available. You will personalize the interior of your home by choosing your flooring, cabinets, countertops, interior doors, plumbing fixtures and much more. Our in-house designer Linda Bridges will provide her expertise to assist you during the selection process.
Will I get help during the building process?
The answer is yes. We will explain the entire building process clearly – who is responsible for what, timeframes, construction milestones, the Pre Delivery Inspection, what’s needed on closing.
Can I provide my own building materials?
Unfortunately, the answer is no. Many homeowners wish to shop for “Sale” items such as plumbing, fireplaces, flooring etc. Builder quality is higher quality than items purchased at box stores. Warranties are directly affected, for example if a kitchen faucet supplied by the homeowner leaks causing cabinet and flooring damage because of a faulty fixture the Builder nor Tarion will not be providing any warranty.
Can I view my home during construction?
We understand your excitement in wanting to view your home; we will be offering you an opportunity to do so. Homeowners will be given an appointment to safely walk through their home at the electrical stage, just before insulation and drywall. Construction sites can be dangerous and since we cannot ensure your safety, we can’t allow you to enter the construction site or any home unless you are accompanied by one of our staff members. Duvanco Homes diligently complies with the Health & Safety Standards Act, and we strictly enforce all policies in this regard. Also for safety reasons, no children are permitted on our construction sites.
Is my new home warrantied?
Your new home is protected by the Tarion Warranty and Duvanco Homes Inc. Refer to your homeowner's manual and the Tarion Homeowners Information Package to learn more about your home owner warranties.
What kind of after sales service do you offer?
The customer experience does not stop when you move into your new home, we still want to hear from you to make sure everything is going smoothly. Steve Claxton is our on staff person dedicated to customer service and has a high level of commitment to quality of work and customer satisfaction. You will get a real person when you call our office, a person you already know - not a 1-800 number!