Frequently Asked Questions

Your primary contact is Duvanco Homes’ head office at 613-966-4499.

Unfortunately, no. For safety and insurance reasons this is not allowed. You will have an opportunity to visit the home with our site super prior to installation of the drywall, and again with our inspector prior to closing.

Construction progress is affected by factors such as permit availability, trade schedules, material delivery, and weather. There may be times when progress appears to be at a standstill, and other times when a lot of progress is made very quickly.

The backfill around the house needs time to settle. It is best to wait for close to a year before paving in order to avoid future settlement problems. Normally, driveway paving begins in the month of June each year and finishes by October.

Normally, exterior painting begins in late May. It may take some time until the exterior paint is complete on all homes that were built during the winter.

Typically keys will be available from the builder on closing day after 1:00 p.m.

Garage door openers are usually left in the house on the island of your home. The warranty and operations will be left onsite as well.

We recommend that you do not. The closing process and transfer of the keys normally happens in the afternoon of closing day. It may save you time and money to schedule these things a day or more later.

Canada Post will provide you with this information on their web site or by calling them at 1-613—968-8506 Ext. 2100.

Depending on the time between your Pre-Delivery date and your closing date, repairs may be in progress. A representative from Duvanco Homes office will contact you to set up appointments for the outstanding items. If parts need to be ordered, they may take several weeks to arrive. Follow up repairs will be added to your 30-Day Form.

Unless they are of an emergency nature, we would prefer to wait until you submit your 30 day list.

Selecting a home inspector is an important decision. We suggest you select someone registered with the Ontario Association of Home Inspectors who is trained and carries proper insurance. The OAHI sets qualification requirements, regulates its members and grants the “Registered Home Inspector” designation to qualified inspectors. Registered members of the OAHI have achieved the highest standard of training, education, and expertise in the home inspection industry. A list of qualified home inspectors is on their website at www.oahi.com.

Duvanco Homes does not provide working drawings or house plans. If you require this type of information, plans are available for your viewing at the sales office.

Survey markings may no longer be visible after the lot is graded and landscaped. Please do not use wooden stakes as evidence of lot lines. A survey certificate, included in your Sales Agreement, may be helpful. Alternatively, a surveyor can accurately mark out your lot lines.

Absolutely. In addition to choosing a floor plan and exterior finishes there are a number of upgrade options available. You will personalize the interior of your home by choosing your flooring, cabinets, countertops, interior doors, plumbing fixtures and much more. Our in-house designer Linda Bridges will provide her expertise to assist you during the selection process.

The answer is yes. We will explain the entire building process clearly – who is responsible for what, timeframes, construction milestones, the Pre Delivery Inspection, what’s needed on closing.

Unfortunately, the answer is no. Many homeowners wish to shop for “Sale” items such as plumbing, fireplaces, flooring etc. Builder quality is higher quality than items purchased at box stores. Warranties are directly affected, for example if a kitchen faucet supplied by the homeowner leaks causing cabinet and flooring damage because of a faulty fixture the Builder nor Tarion will not be providing any warranty.

We understand your excitement in wanting to view your home; we will be offering you an opportunity to do so. Homeowners will be given an appointment to safely walk through their home at the electrical stage, just before insulation and drywall. Construction sites can be dangerous and since we cannot ensure your safety, we can’t allow you to enter the construction site or any home unless you are accompanied by one of our staff members. Duvanco Homes diligently complies with the Health & Safety Standards Act, and we strictly enforce all policies in this regard. Also for safety reasons, no children are permitted on our construction sites.

Your new home is protected by the Tarion Warranty and Duvanco Homes Inc. Refer to your homeowner's manual and the Tarion Homeowners Information Package to learn more about your home owner warranties.

The customer experience does not stop when you move into your new home, we still want to hear from you to make sure everything is going smoothly. Steve Claxton is our on staff person dedicated to customer service and has a high level of commitment to quality of work and customer satisfaction. You will get a real person when you call our office, a person you already know - not a 1-800 number!